A logbook, not a doctor

Version 2026-10-22

onetype helps people with Type-1 diabetes record their day and look back on it. Please read this before you use it. You confirm it when you start.

What onetype is

A logbook. You record insulin, food, glucose, lows and notes, and onetype shows them back to you as a timeline, history, summaries and reports to share with your care team. It is for information and record keeping only.

What onetype is not

• It is not a medical device, and it isn't certified as one.
• It never tells you how much insulin to take, what to eat, or how to treat a low or a high. It doesn't calculate doses or carbohydrate ratios.
• It doesn't diagnose anything, and it doesn't replace your meter, CGM app, pump, or the advice of your doctor or diabetes team.
• It is not an emergency service.

Use your own devices for decisions

• Base every treatment decision on your meter, CGM or pump and your care team's plan, never on onetype alone.
• Readings from connected devices (Dexcom, Nightscout) can arrive hours late, or not at all. Always check your device for the current value.
• Counts of readings in your range, averages and the by-time-of-day view describe what was logged, against a range you set yourself. Gaps and mistakes change them. They aren't advice, and onetype never judges them.

Check what you log

• Typed and spoken entries are read automatically, by AI or by simple rules, and can be wrong: a number, a unit, an insulin name or a time. Look at each entry before you save it.
• Insulin is never saved without you seeing the amount first. If something looks wrong, edit or delete it.
• Entries made offline are saved on your device and upload later. Until then, other devices and the people you share with won't see them.

Reminders and alerts can fail

• Reminders and low notifications are sent over the internet. They can be late or not arrive at all, for example with no connection, with the phone off or in a focus mode, when notifications are turned off, or if our service is down.
• Don't rely on onetype to remind you to take insulin or to warn anyone about a low. Keep your own alarms and your CGM's alerts on.
• A low notification only goes out when you log a low in onetype yourself. It isn't a glucose alarm and isn't triggered by your readings. For real-time alerts, use your sensor maker's follower app.

If you share your log

People you invite see what you've logged, which may be incomplete or late. onetype doesn't make them responsible for your care, and their view isn't monitoring. Agree with them what they should do if they're told you logged a low.

If you let someone add entries for you, what they add is theirs to get right: onetype reads it the same way as yours and doesn't check it against what you did. Each one shows who added it, so look over them when you can.

In an emergency

If you feel unwell, treat a low the way your care team taught you. If you or someone near you is in danger, call your local emergency number (112 in the EU).

Questions

If you're unsure what something in onetype means, ask your care team, or write to us at support@onetype.org. How we handle your data is in the privacy notice.